Everything we build is treated as one of a kind. Through years of continual refinement we have built a process to bring the best quality, efficiency and value to our clients.
Let's walk through the 8 steps in our process of building your truly custom piece.
When you first reach out to us for your project, our first goal is to check 2 boxes to make sure we are the right fit for you and your project.
- 1st box is to make sure we understand the full scope of the project. We need to know any and all details of the project available such as concepts, inspirational images and drawings.
- 2nd box we are looking to check is timeline. We need to understand your needs and/or expectation for the delivery of your component. Our minimum lead time is 12 weeks. From there existing schedules, complexity and scale of the project can increase the production schedule.
If the scope and timeline are both a good fit, we will move on to the next stage.
(Average timeline for this step is 2-5 days)
Now we start to dive deep into the details. Our estimator will send a confirmation of the items to bid, and an approximate turn around time for the estimate. Additional clarifying questions may follow to ensure accurate pricing. The estimator will then have a meeting with someone within our design team to make sure we have clear understanding on build methods and materials. At this point we will compile pricing for materials, labor, management and operating expenses and put together your estimate.
On some occasions, projects are too complex or are missing too much information to provide pricing. If this occurs we will either put the pricing on hold until more information is provided to proceed, or we can provide pricing for a design contract with shop drawings for your project. Once we have shop drawings we will be able to price the job accordingly and the cost of the drawing will be credited to the job.
(Average timeline 1-3 weeks)
Once you have received the estimate, and you wish to move forward, we will provide a contract for the project that lays out estimated timelines as well as a payment schedule. Once you submit a signed contract and deposit, we secure your project into the schedule and engage the design team to start the pre-construction process. Unfortunately, we do not hold any slots or start any projects without a deposit.
In the event we need to be more budget conscious, we can examine some value engineering options like scope reduction and/or partial changes.
(Average timeline - Client dependent)
This step might be one of the most misunderstood in the custom fabrication process. It is however where we work through all the details of your project. Our estimator, design engineer, project manger and shop leads have our Contract Design Review meeting. At the CDR the estimator downloads the bid information, and a process map is laid out. We also identify potential friction points in the project such as complexity or open items and assign point people to get them addressed. After the CDR, 3 steps are engaged.
1st - The design engineer starts the client drawings. The client drawings are simplified drawings submitted for approval primarily showing the overall design and general construction methods. The design engineer will work through as many iterations as needed to get an approved drawing.
2nd - We gather the information needed to create finish samples. Physical samples are then submitted for your approval.
3rd - We schedule a time to do site measurements. We perform manual field measurements and 3D scans providing us with the information needed to build your piece to the exact dimensions.
Once all 3 steps are completed, we move to the final steps of the pre-construction. These last 2 steps tend to be overlooked by most people and yet might be the most important.
Our design engineer begins to draft the Shop Drawings (SD). These drawing sets can be 5-10 times larger then the Client Drawings (CD) as they break-out all the assemblies, sub assemblies, cutlists and buy-out parts. These are the drawings our skilled fabricators build from.
Lastly, our purchasers begin to order and stage the material needed for the project.
(Average timeline 5-8 weeks)
After we receive approvals and all the materials we slate the project to start fabrication on the shop floor. As the fabrication start date approaches we will let you know. This step is where the real craft begins. Our skilled fabricators put their hands to the work of creating your piece(s). We will provide updates as the creation of your piece proceeds and begin to coordinate the logistics needed with all parties.
The delivery of your product can vary dramatically bases on the scale and scope. For smaller pieces within 100 miles of our shop, we usually coordinate the delivery in-house with our team. Pieces are blanket wrapped and mostly hand moved into place. When components are larger, or outside our 100 mile range, we coordinate with other shipping and logistics companies as well as rigging and crane companies. Typically moving your piece into place takes one day.
Like the delivery there are may different scenarios for the installation process. In the case of stand alone furniture, it is as simple as moving the piece into the room it is going to live in. For built-in components we work with builders, general contractors and various installers to perform the installation work. We provide all installation materials, as well as installation documents, to aid in the process. For more involved components, fixtures and assemblies, we provide on-site and remote management to the install teams to ensure the product is installed to the highest standards.
Your dream has been brought to life. But is it done? We will make sure that the pieces we built for you are brought to the finish line. We will work with you and any additional parties to create and execute any punch lists. Once all open items are addressed we will send out final billing, and once paid you are done. But what if...we will also stand by the pieces we make for the long run. If over the years to come there is anything that needs to be addressed we will be available to help.